Privacy Policy

---

This privacy notice tells you what to expect us to do with your personal information.

• Contact details
   
• What information we collect, use, and why
   
• Lawful bases and data protection rights
   
• Where we get personal information from
   
• How long we keep information
   
• Who we share information with
   
• How to complain
   

47 Studholme Court, Finchley Road, London, London, NW3 7AE, GB

07831623711

plumbright@blueyonder.co.uk

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details
   
• Addresses
   
• Usage data (including information about how you interact with and use our website, products and services)
   
• Information relating to compliments, reviews or complaints
   

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details
   
• Addresses
   

We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details
   

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
   
• Address
   
• Account information
   
• Photographs
   
• Information relating to health and safety (including incident investigation details and reports and accident book records)
   
• Correspondence
   

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. 
• To be clear, you do have the right to withdraw your consent at any time.
   
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
   
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
   

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
   
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
   

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
   

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
   

• Directly from you
   
• Publicly available sources
   

5 years since last interaction with us

Gas Engineer Software

This data processor does the following activities for us: They manage our IT cloud based software

• Organisations we’re legally obliged to share personal information with
   
• Suppliers and service providers
   

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

17 December 2024